I described my problem numerous situations as well as showed that I did not Possess a reservation now I’m becoming instructed it’s nearly corporate if I been given my refund definitely???? I determine what Which means. Pitiful customer service.
The actual dilemma with all of this is when we arrived Steve was in the entire process of schooling some new front desk clerk. So it seems that if you can have anyone like that prepare new staff members customers you really don’t care what initial impression or frequent courtesy your visitor acquire. I come across Steve to be a person who for whatever purpose is Obviously out of his ability amount In terms of customer care and may be terminated and the person(s) properly trained by him retrained, having said that the remainder of your staff executed admirably and therefore we remained at your resort in lieu of search for an additional lodge and hold out two weeks for just a refund if we could have attained one particular nevertheless I would have a hard time thinking about One more continue to be after we return to the region.
I'm thinking about turning out to be a vendor for La Quitna in the future for inside signage. If possible, could I be sure to Have got a Call or any info you'll have about attainable vendor skills for your business.
Could 27, 2014 at eleven:34 am We stayed at LaQuinta in Boerne, Texas this earlier week stop and it will be our past take a look at to some LaQuinta motel. The air conditioner on Friday evening didn't amazing and Once i claimed it for the front desk, I had been instructed they would manage it and When the AC couldn't be set, we would be moved to a different place. Once we returned Saturday afternoon, the room was however incredibly hot as well as Woman at the entrance desk knew nothing of the problem and was rude in her reaction. The bed was not made, the trash was not emptied, nor were the carpets vacuumed, and the lavatory was not cleaned.
He claimed I don’t have any information and facts. I stated here my keys and room selection 108 And that i signed the form . I was ashamed humiliated. He was rude. I exhibit him my financial institution checking account on my mobile phone it had been compensated for $85.he mentioned I don’t have any payment information. I advised him known as the person on that evening shift. Which he did. And he or she arrived at 9:30 pm. She identified as somebody and proper dilemma in ten minutes. If I did this screw up I would be fired.
December 28, 2013 at twelve:03 pm Back in July of this 12 months, I went by way of an internet site, booking.com to make a reservation at La Quinta Inn in Mission Bay. I have SLE Lupus, and most cancers, and desired to choose my hubby and youngsters into the Seashore, while searching into Scripps study Heart. We hadn’t website here had a family members trip Considering that the on-set of my illness in 2009. I’m not Talking for all La Quinta, but this area was horrible. We drove straight from Arizona to Cali. When we arrived with the property, there was no parking. We needed to wander in excess of a block. The man within the front desk wasn't coherent, and would not response any of my concerns.
When I asked to possess the security important activated, the early morning supervisor see this site advised me she couldn’t do that as the key machine wasn't Functioning. Now I’m still left and not using a method of getting from my home into the foyer and visa versa. Encounter 16
I'm aquiring a Terrible time listed here at your resort. Your personnel member Rishi was exceptionally impolite to me. I used to be in the computer place doing a little final transactions and printing my tickets for Kings Dominion. I only clicked on restarting the computer like I have completed at each lodge I've at any time roomed at. The display screen came back again up but went blank along with the word ( password ) appeared. Rishi came in the home bacause A different particular person wanted to get on the computer. He created a cellphone contact to talk to an individual with regards to the password mainly because he didn’t understand it. Then Rishi turned loud with me . He stated he hated calling and anything towards the effect that they question him like this to A lot information and facts. I explained to him my explanation powering restarting the PC so my particular information and facts would not be accessed.
They may deal with you prefer crap and Consider anybody would click resources set up with it. let me remind you that he didn't ever get me an interview he experienced just put me to operate using this lady she now not performs there herself . i feel like anyone who hires you need to do a interview and do a drug check. I just don’t want it to happen to Others and i just want a thing here are the findings completed.
What the h……….? I are unable to believe that these persons are not skilled or empowered to try and do their occupation and deal with this kind of problems as correcting their mistakes and refunding the individual, that was wrongly charged and to whom refund is because of.
Not any apoligy with the clerk Alicia or “Manager” no identify provided. Worst remain ever and will never remain there again. I it wasn’t for a wedding we had been there to go to, we would have walked out.
PS. I've examine each undesirable review and see the reply is usually some BS on how they would like to. Are it much better blah, blah, blah. You may browse them also on your own. But what I'm able to’t decide is why isn’t the attitude the Manger and employees take while you are standing inside their lobby in front them in human being. Or wherever Is that this professionalism when using a cellphone dialogue.
We are already unable to get them to understand that we cancelled – In spite of cancellation #’s! We known as the lodge supervisor and He's carrying out his finest to acquire our refund, but it's been a nightmare! My advice: do not reserve LaQuinta reservations on the web!!
The toilet doorway is jammed on the floor at about 50% of open or closed. Forced the doorway huge open up to see If your maid can near it (if he/she tries). Practical experience 7